Hassle-free returns at RonaGift
At RonaGift, we want you to feel confident and happy with every purchase. Our return policy is designed to be clear, fair, and respectful of your needs. We understand that sometimes things aren't quite what you expected, and we're here to help.
Understanding returns
We understand that sometimes an item isn't quite right. Whether it's the size, color, or just not what you envisioned, we aim to make the return process as smooth as possible. Our policy is built on trust and respect for our customers.
Please remember, custom-made or "on-request" items are uniquely created for you and are not eligible for return unless they arrive damaged or faulty. We put our heart into every piece, and we hope you understand this exception.
Common reasons for returns
One of the most common reasons for returns is an expectation mismatch. This can happen for several reasons:
- Size: Items may appear smaller or larger than expected. Please carefully review product dimensions before ordering.
- Color: Colors may vary slightly in real life due to differences in monitor settings and lighting.
- Texture/Finish: The texture or finish of a handmade item may feel different than it appears in photos.
- Handmade Variations: Handmade items may have slight imperfections or variations, making each piece unique. Expecting a "perfectly identical" item is not always realistic.
Our customer-friendly approach
We believe in a return process that is clear, human, and fair. Here's what sets us apart:
- Clear Communication: Our policy is easy to understand, and we're always here to answer any questions.
- Human Support: We treat every return request with empathy and understanding.
- Fair Resolution: We strive to find a solution that works for everyone involved.
If you have any questions or concerns, please don't hesitate to contact us. We're here to help!